Billing & Invoices
Understand your cycle, payment methods, and how to download statements for business accounts.
Support & Coverage
The QatarConnect Lifeline
Connectivity issues rarely wait for business hours. Whether you are troubleshooting a fiber line in West Bay or activating a new SIM in Al Wakrah, this is your direct path to clarity. We prioritize resolution over redirection, giving you the tools to triage issues immediately or connect directly with the right team.
Help Pathways
Curated by our support teamConnectivity Issues
Step-by-step diagnostics for fiber dropouts, slow speeds, and router resets.
Device & SIM Activation
Configure handsets, activate eSIMs, and manage connected devices on your plan.
Not sure where to start?
Our support team is available Saturday to Thursday, 8:00–18:00. We recommend checking the Connectivity Issues guide first for immediate resolution.
Indicative Visuals
Where the Network Lives
QatarConnect blankets the nation’s key corridors. While we do not provide real-time status maps, the visual below represents our current fiber backbone and high-density cellular coverage areas. Think of this as a "heat map" of reliability—where our infrastructure is deepest, performance is most consistent.
Dense Fiber & 5G Core (Doha, Lusail)
Growing Coverage (Al Wakrah, Al Khor)
Rural & Industrial Zones (Future Expansion)
*Coverage is indicative. Actual speeds vary by building infrastructure and distance from the node.
v2026.04
The Support Playbook
Real scenarios we see every day, mapped to the quickest resolution.
Scenario A
"My Fiber dropped right before a Zoom call"
Constraint: Time-sensitive, likely a router sync issue or neighborhood node maintenance.
Approach: Power cycle the ONT (Optical Network Terminal). Check the PON light. If red, check for maintenance SMS.
Outcome: 80% of these cases resolve within 4 minutes. If not, the Playbook automatically flags a line test.
Scenario B
"Retail POS terminals are timing out"
Constraint: Intermittent packet loss affecting transaction processing.
Approach: Verify secondary line failover status (if provisioned). Check router QoS settings prioritizing POS traffic.
Outcome: If primary line is unstable, Enterprise Support can force traffic shaping to the backup link remotely.
Direct Lines to the Right People
Eliminate phone trees. Use the right extension for your issue to get routed immediately.
Main Switchboard
+974 4455 6677
Billing
Ext. 101
Tech Support
Ext. 202
Business
Ext. 303
Locations
Ext. 404
The Reliability Ledger
Our standard SLA for business connections. These are the targets we track internally, refreshed hourly.
99.9%
Uptime Target
< 4h
Avg. Fix Time
Evidence & Constraints:
Based on 2026 Q1 aggregate data. Excludes scheduled maintenance windows.
What changes our view: If third-party fiber cuts occur (outside our control) or extreme weather events impact power infrastructure.
What changes our view: If third-party fiber cuts occur (outside our control) or extreme weather events impact power infrastructure.
Key Terms
ONT
Optical Network Terminal: Your fiber box. The bridge between the street and your router.
SLA
Service Level Agreement: The contract guaranteeing our performance and uptime standards.
Failover
Automatic switch to a backup line if the primary connection drops. Critical for business.
QoS
Quality of Service: Prioritizing specific traffic (like payments) over general browsing.
Still need help? Explore other resources.